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pogo headquarters Support Ticket - cheated out of a year of paid membership

pogo headquarters Support Ticket

cheated out of a year of paid membership

Created By: LilyF's Picture LilyF Last Reply: LilyF's Picture LilyF
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 1

I started the process of cancelling my membership last November. Pogo offered me a discount to renew, and I continued the cancellation process. Then they offered me a larger discount, and I still continued the cancellation process. Finally they offered me two years for the price of one, and I accepted.

When they upgraded the Accounts Page, all renewal information vanished. When Pogo fixed this issue, and the information reappeared, I had lost one year of my membership.

I contacted EA, and received an email stating that my membership would end in January 2014. This is still 10 months short of what I paid for.

This week I began getting messages that my membership would run out on 1 December 2013. I began attempting to contact EA, without success.

This evening, I came home from the cinema to find my membership expired. Even given the possibility that EA was correct about the January 2014 end, I have lost two months. My membership was cancelled 30 November, sometime before 3:00pm Pacific Time. Yes, I still have the email stating that my membership ends in January.

I have lost not only a year of membership, but the gem items(challenges) that I have not yet completed.


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LilyF says: (4 years ago)
 0
I can't see how to close a ticket, but it should be known that Pogo did give me back the year I paid for, as well as 100 gems. I am satisfied that my complaint has been resolved.



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